Our rules and policy

This Policy is updated 17/08/2022

And we are accepted some policies our partner companies this website is hosted by wix and operated by OMOZOM All the policies are given below this section, so you are requested to read all the terms and conditions carefully then use this site, by using it, we will understand that all our terms and conditions are valid otherwise you do not use this site.

Our Policy

Welcome to the website (the “Site”) https://kpmcasia.wixsite.com/omozom from our partner company Document Advisor Inc. (“Company”, “we”, “us” and/or “our”). This Site is operated by https://kpmcasia.wixsite.com/omozom and has been created to provide information about our company, and to provide help, guidance, and the option to process online travel visas for any country (the “Company Services”) to our Site visitors (“you”, “your”). This Privacy Policy sets forth the Company’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from Site visitors.

Information We Collect:

When you interact with us through the Site, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Site:

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Company Services or use certain Company Services like processing a travel visa. These data may be collected through our secure HTTPS forms or through any of our support channels (email, online chat or phone). The Personal Data we collect is the strictly necessary data to process a travel visa and may include the following: email, phone number, arrival date, port of arrival, reason for travel, home address, country of address, telephone number, name, last name, date of birth, city and country of birth, citizenship, gender, passport number, passport issue date, passport expiration date, passport place of issue, passport photo, passport information page scan, religion, family information (parents and spouses names, last names, place of birth, country of birth, and profession), professional details (occupation, employer name and address), address in destination . Wherever Company collects Personal Data we make an effort to provide a link to this Privacy Policy. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to this Site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Company and the authorized third parties referred to herein located in the United States.

Other Information:

Non-Identifiable Data: When you interact with Company through the Site, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Company may store such information itself or such information may be included in databases owned and maintained by Company affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

COOKIES

Cookies: In operating this Site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Company Services, Company often conducts research on its customer demographics, interests, and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Company may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Company may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

Our Use of Your Personal Data and Other Information:

Company uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Company Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Company and its subsidiaries and affiliates (the “Company Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Company Services. Company and its affiliates may use this information to understand personal travel patterns and contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

If Company intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information:

Company is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: Company, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information (FedEx or UPS), using visa agents to visit embassies, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: Company may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Company, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.

Partner Companies: We may also share your Personal Data with Partner Companies for purposes consistent with this Privacy Policy.

Your Choices:

You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Company Services, including but not limited to getting support, processing travel visas or retrieving existing information. In addition, you can stop receiving Company communications by opting out. Each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.

Online Advertising We Use:

We use Google AdWords and Google Adwords Remarketing to advertise our Company across the Internet. AdWords Remarketing will display relevant ads tailored to you based on what parts of the iVisa.com website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager You can also opt out of any third-party vendor's use of cookies by visiting www.networkadvertising.org/choices/

Exclusions:

This Privacy Policy does not apply to any Personal Data collected by Company other than Personal Data collected through the Site. This Privacy Policy shall not apply to any unsolicited information you provide to Company through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as blog posts (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Company shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children:

Company does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Company through this Site, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites:

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Company (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Company endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Social Media:

Through the Site, you can choose to access certain social media websites and services that are owned and/or controlled by third parties (including, without limitation, Facebook and Twitter) (such websites and services, collectively, the “Social Media Services”). When you elect to access and use the Social Media Services, you will be sharing your information (which will include personal information if you elect to share such information) with those Social Media Services. As with other Third Party Sites, the information that you share with the Social Media Services will be governed by the privacy policies and terms of service of the providers of such Social Media Services and not by the polices and procedures we describe here. You may also be able to modify your privacy settings with these Social Media Services to, for example, control what information the Social Media Services disclose to other entities, including Company. When you share our site with Social Media Services, we will collect relevant information necessary to enable the Site to access that Social Media Service, however you will provide your login information, like your password, directly to such Social Media Service (and not to Company). As part of such integration, the Social Media Service will provide Company with access to certain information that you have provided to such Social Media Service, and we will use, store and disclose such information in accordance with this Privacy Policy and, if and to the extent applicable, the policies of such Social Media Services. However, please remember that the manner in which Social Media Services use, store and disclose your information is governed by the policies of the applicable Social Media Services provider, and, as a result, Company shall not have any liability or responsibility for the privacy practices or other actions of Social Media Services that may be enabled within and/or otherwise accessible through the Site.

Security:

Company takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from this Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Company via the Internet. Company provides a 24/7 phone line if you prefer to share sensitive data via phone.

Other Terms and Conditions:

Your access to and use of this Site is subject to the Terms of Use.

Changes to Company’s Privacy Policy:

The Site and our business may change from time to time. As a result, at times it may be necessary for Company to make changes to this Privacy Policy. Company reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information; Contacting Company:

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site.

Please also feel free to contact us if you have any questions about Company’s Privacy Policy or the information practices of this Site.

You may contact us sending an email to help omozomrs@gmail.com or site dashboard contact bottom

Information for Residents of the European Economic Area:

This section of the Privacy Policy applies only if you use our Site from a country in the European Union or another member state of the European Economic Area (“EEA”), and it supplements the information in the Privacy Policy.

OMOZOM on wix is a data controller for processing of information defined as personal data under applicable data protection law (“Personal Data”) collected through our Site and by email, either directly from you or from travel agents acting on your behalf.

LEGAL BASIS FOR DATA PROCESSING: We process Personal Data for the purposes set out in the Privacy Policy. Our legal bases to process Personal Data include processing that is necessary for the performance of a contract between us (for example, to provide you with services you request and to identify and authenticate you so you may use the website); necessary to comply with legal requirements and applicable accounting standards and to make mandatory disclosures to law enforcement and regulatory authorities; necessary for our legitimate interests (for example, to manage our relationship with you, to improve the website and our services, to protect our property and safeguard against fraud and malware, to make or defend legal claims); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information). Where we process your Personal Data with your consent, you may subsequently withdraw consent at any time by contacting us (using the contact instructions below), without affecting the lawfulness of processing based on consent before its withdrawal.

EU DATA SUBJECT RIGHTS: The EU General Data Protection Regulation (GDPR) and other applicable data protection laws provide certain rights for individual data subjects (“EU Data Subject Rights”). You may decline to share certain Personal Data with us, in which case we may not be able to provide some of the features and functionality of our services. These rights include, in accordance with applicable law, the rights to access or rectify Personal Data, object to or restrict further processing, or request the erasure of Personal Data or, where feasible, to have it moved to a new service provider (“data portability”). Requests should be submitted by contacting us using the contact instructions below. You may access and change certain Personal Data by logging into our website and updating the account settings page and other features. Otherwise, we will make commercially reasonable efforts to provide you reasonable access to your Personal Data within 30 days of your access request to the contact address below. We provide this access so that you may review, make corrections, or request deletion of your Personal Data. If we cannot honor your request within 30 days, we will inform you when we will be able to provide such access. If for some reason access is denied, we will provide an explanation. When technically feasible, at your request, we will provide your Personal Data to you or transmit it directly to another controller. We retain your Personal Data while you have an account with us and while you are using our services or continuing to visit our website. We will retain your Personal Data for as long as it is reasonably necessary for the purposes set out in the Privacy Policy, considering the time period reasonably necessary to: provide the services to you, exercise the choices and rights you have requested, comply with our contractual obligations, enforce our terms for use of the services, and comply with legal and regulatory requirements. If you have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the relevant national data protection supervisory authority and lodge a complaint

Visa Refund Policy?

Find out when you qualify for a refund, and where to ask for it

Written by Victor Gorbina
Updated Tuesday 2022/08/16

Travel plans change, we get it. In this constantly changing world, we’ve got to be a little flexible.

If you’re postponing your trip and want to pause processing on your application until further notice, we can help. Reach out to our team of seasoned agents here ASAP and so we can get it sorted for you before we process your application.

VISA Refund Policy

Uncertainty can lead us down different paths. And if pausing the processing of your application isn’t what you’re looking for right now, we are available to discuss the refund process.

For an order to be eligible for a refund, we must consider the current status of your order. Orders at different stages of processing may be eligible for different percentages of refunds.

Find out more about our order statuses here.

Order Status	Refund Eligibility
Received Application/In Progress	100% prior to agent review
Information Needed	Up to 90%
Waiting on Government	0%
Complete	0%
Rejected/Canceled	Up to 100% of iVisa processing fees

But something went wrong on the iVisa side, not mine!

It’s travel, and it’s our job. But even with all of our practice, there will occasionally pop up a special circumstance where something went wrong on our end. These include:

A delay in receiving your document caused by a processing error made by iVisa. Should this occur, you may be eligible for a refund of your rush or super rush processing fee(s) only.
Your application was accepted by the government, but iVisa processing errors caused errant information to appear in your document. At no additional cost to you, we will help you reapply and will cover the government fees associated with the new application.Trips

1. General provisions

These Book with OMOZOM, s partner company Terms & Conditions ("Terms & Conditions") govern your booking when you use Book with OMOZOM on kayak.com or on other sites for which KAYAK has the right to display Book with OMOZOM ("the Website").

By using Book with OMOZOM your travel booking you agree to accept these Terms & Conditions. Do not continue to use Book with OMOZOM if you do not agree to take all of the Terms & Conditions stated on this page.

The following terminology applies to these Terms & Conditions: "Client", "You" and "Your" refers to you, the person using Book with OMOZOM . "The Company", "Ourselves", "We", "Our" and "Us", refers to wix Software Corporation (“KAYAK, ivisa, zoomcar ”). "Party", "Parties", or "Us", refers to both You and Us. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Conditions

In order to use Our website or our services, products:

You must be at least 18 years of age;
You must use Book with OMOZOM in accordance with these Terms & Conditions;
You must have the legal capacity to enter into a binding legal agreement;
You must only use the services of Book with OMOZOM to make reservations of any form offered by Our services, only if You are authorized to do so both on your behalf and on behalf of third parties; and
all information supplied by You must be true, accurate, current and complete.

3. General rules and conditions

When You book services using Book with OMOZOM You authorize Us, or a third party service provider, to act as Your representative during the process of booking such services from the selected Travel Supplier (defined below). By doing so, You also authorize us to make a payment for the above-mentioned products/and/or services in Your name and on Your behalf, as required. We shall ensure the tickets are issued and will charge You, accordingly, depending on which product You book. The amount You are going to be charged will be displayed before Your booking is confirmed by You. Travel Supplier shall include any travel service providers, including but not limited to airlines, online travel agents, rental car companies, cruise operators, hotels and other short-term lodging facilities, and other providers of travel services.

You are obliged to deliver all data complete and error free, which is necessary for booking. In case the information is inaccurate, incorrect or payment is processed with a credit card from a third person, We may require additional verification.

We are not responsible for scheduled changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process. If there are any issues related to the travel booking that have been contracted through Our services, do not hesitate to let Us know about this. The third party We use to provide our customer service will endeavor to resolve the situation as soon as possible and within commercially reasonable standards.

4. Intellectual property

Information accessible via the Company site, its original content, features and functionality are and will remain the exclusive property of WIX and its licensors. The Website is protected by copyright, trademark, and other intellectual property laws. The reproduction or use of the trademarks, commercial names or any other distinctive signs, including the website, of WIX is prohibited and it will be prosecuted, according to the applicable national and international legislation.

5. Baggage allowance

The Baggage Allowance is reflected on the order confirmation with OMOZOM well as on the e- ticket receipt.

The Customer should check directly with the airline, indicated on Your itinerary, for the latest baggage allowance information in order to learn about the permitted count, size, and weight for every type of item You would like to bring on the trip.

Some airlines offer lower fares that do not include luggage. Once You have selected your flight, check the order confirmation to find out if luggage is included in Your fare.

With regard to the policy of charging luggage fees, it can be changed at any time by each airline COMPANY. OMOZOM zoomcar, does not control and has no input into luggage fees charged by airlines. There are airlines that charge luggage fees for any luggage You carry. If Your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage.omozom bears no responsibility or liability for luggage fees you incur and are charged by the airline.

6. Travel suppliers: rules and restrictions

These Terms & Conditions extend to all services provided by Us related to Book with OMOZOM , including the services you book through Us from Travel Suppliers; however, Travel Suppliers may have additional terms that may apply to your booking.

We encourage You to study in detail both these Terms & Conditions and those of the Travel Suppliers, so that You are aware of all the terms, conditions and policies that apply to Your travel services.

Since You are contracting for the booking of travel services through Us, You hereby agree to all fees charged for these travel services, including those additional fees that Travel Suppliers may require. We reserve the right to cancel Your booking if full payment is not received in a timely fashion. Some Travel Suppliers may require You to present a credit card or cash deposit upon check-in to cover additional expenses incurred during Your travel. Such a deposit is unrelated to any payment received by omozom for Your booking. As such, OMOZOM bears no responsibility or liability for any additional expenses incurred by You during Your travel.

You agree and understand that any breach of the rules and restrictions of the Travel Suppliers by You may result in the cancellation of Your reservation, the denial of access to the applicable product or travel services, the loss of any funds paid for such reservations and, or the debit of Your account for any costs We incur as a result of such an infringement.

7. Requirements for travel

Not all documents listed below are required for all travel, and requirements vary depending on your destination, connections and visa/passport status. Please consult your local embassy or the government department responsible for posting travel requirements.

Real ID-compliant Driver’s License, military ID or other accepted identification to fly within the country(ies) you are traveling
Valid passport
Sometimes visa requirements (for more information contact the Embassy of the visiting country)
Depending on the destination, a negative Covid-19 test is required (for more information check the entry requirements of Your destination country)

We are not responsible for any risks associated with traveling to different countries or the specific risks that particular countries pose, and We disclaim all liability for any damages or losses related to travel to that particular countries.

8. Ticketing policies

Once You have completed Your booking via Book with OMOZOM , You will receive an Order Confirmation from Us, either directly or through our third party customer service provider, to the email address You provided. This email serves as a proof that You have successfully made an order via Book with OMOZOM and it reflects Your Passenger(s) details, Itinerary Details and Summary of Charges.

Please note that with the Order Confirmation we acknowledge that the order was received and it is processed by Us or by the third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline's fare rules or other terms and conditions. While some airlines may allow free cancellation within 24 hours after the ticket issuance, this possibility is limited for specific airfares and ticket types. If You wish to cancel Your reservation, please contact Our Customer Care representatives at WhatsApp +919973738233 or call +918093916300 and request the cancellation policy of Your ticket.

Changes to name details are restricted by many airlines, therefore in case any change is required, You should be aware that modifications are applied only allowed in accordance with the airline's policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case that You request any changes and/or modifications caused by a change in Your travel plans or Your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, Our processing fees will apply.

9. Refunds and cancellations

Voluntary cancellation by passengers

We understand that travel plans can often change. If You wish to cancel Your booking, depending on Your ticket policy, You may be eligible for a partial refund.

Ticket cancellation must be done at least 24 hours prior to the scheduled departure time. Passengers holding tickets that were not canceled prior to the departure, passengers who did not show up for the flight or did not board after the check-in process, might not be eligible for a refund.

Refunds must be requested only within the ticket validity period and are only possible if/should the fare rules of the purchased ticket permit it. If You purchased a discounted fare, this may be partially or completely non-refundable.

For partially used tickets, the refundable amount will be recalculated according to the unused sector and only if the airline policy allows. If there is no ticket value left, the unused tax (if any) will be refunded.

If Your ticket is not eligible for a refund, We will offer You alternative options according to the fare rules of your ticket (e-credit or exchange if available).

When refunding the ticket, additional flight services purchased from third parties (e.g. insurance, airport transfer) are not canceled automatically. To cancel these services, please request them directly from the third-party provider of the specific service.

Schedule changes and involuntary cancellation

If the airline company cancels a flight or fails to operate it according to the originally scheduled time, You will have the possibility to choose one of the offered alternatives for Your travel arrangements. We will ensure that You are notified of any significant changes once We become aware of them and We accept no liability for any changes or costs incurred that may result.

You will have the choice of accepting the change of timing or a new travel arrangement offered by the airline. If the changes are not acceptable, You might have the possibility to apply for a refund in accordance with the conditions of carriage. In case You are eligible for a refund, Our processing fee applies, as well as the deduction of non-refundable fees.

Applicable surcharges in case of cancellation

The ability to refund Your ticket is subject to the rules of the ticketed fare and specific terms and conditions of the airline company, therefore administrative fees and penalties may apply.

Our services are provided in full by Our agents. By services We mean processing any requests made by You to cancel, change or refund Your ticket. For these services offered by Our company via Our service center, social media, or all other channels, a processing fee of $100 applies. All penalties and fees are calculated per ticket.

Processing fee for customers holding tickets with a Support Package included will be charged in accordance with the type of Package purchased.

Administrative Fees, tips, and/or Support Packages are considered non-refundable charges. Also, any applicable airline penalty or cancellation fee is non-refundable by default and will be deducted from the amount to be returned to You.

We have no influence and therefore cannot be held liable for the outcome of the cancellation/change/refund process, which is the total discretion of the airlines. Nevertheless, the processing fee paid to process Your request, which is not the airline's fee to cancel/change/refund the ticket, is a service provided by Our company and cannot be returned.

Refund processing time

In most cases, the refundable amount will be credited back to the original method of payment; however, there are exceptional situations in which tickets will be refunded via alternative methods such as check or international PayPal.or partner payment gateway We will issue refunds for eligible tickets within 20 business days for credit/debit card purchases, but please note that this does not include Your own bank processing time.

10. Additional service bundles

The service bundles offered along with the tickets, allow You additional flexibility in case of reservation changes or refunds, ticket cancellations within the day of purchase, and Price Drop Protection offers further price protection services, subject to the following terms:

You can either choose to purchase a Standard plan or Plus plan service bundle.
Reservation changes include, but are not limited to date change, routing change, name correction, seats reinstatement.
Our regular processing fee when a reservation change is requested is $100.00. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan.
The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require.
For ticket cancellation requested within 24 hours of booking, exclusively for US market tickets, OMOZOM will charge a processing fee of $50.00 for the Basic plan. There are no fees for Standard and Plus plans. For similar requests outside of 24 hours of booking, or non-US markets, in addition to airline company fare rules, our processing fees apply.
Price Drop Protection is a service offered in addition to the ticket which consists of OMOZOM searching for your exact itinerary (flight numbers and travel dates, fare conditions) within 24 hours after Your booking in order to spot any price changes that can lead to additional savings on the ticket(s) You booked with OMOZOM
If you acquired the Plus plan that includes Price Drop Protection, You authorize KAYAK,for visa ivisa, in case a lower price is found, to rebook Your itinerary and reissue Your ticket(s) by keeping the same itinerary. 50% of any savings obtained from rebooking Your itinerary under Price Drop Protection will be shared with You.
The eligible cashback amount will be credited to You via the original form of payment.
The Price Drop Protection is not available on all itineraries or all airlines and it does not serve as any sort of guarantee of savings. If within given 24 hours omozom is not able to spot price changes, the ticket(s) will remain as originally booked.
Costs for Standard and Plus plans are non-refundable and shall be considered consumed once any of the given available options are exercised.

11. Cancel For Any Reason (CFAR) Plan

The second package offered in addition to airline ticket cost is the OMOZOM or partner company Cancel for Any Reason plan. It allows the customers to request ticket cancellation without any documentation and receive a partial refund under below terms:

The cancellation request must be made with our Customer Care department via phone or ‘Contact us’ form at least 24 hours prior to Your first scheduled departure.
The plan does not apply to tickets changed or canceled directly with the airline. In such cases the plan is to be considered no longer applicable.
Within 24 hours of departure, the CFAR plan is not applicable and airline imposed fees will apply
The Cancel For Any Reason (CFAR) plan is non refundable
The cancellation request applies for the whole booking. It can not be applied towards an individual flight segment.
The plan does not offer coverage after the trip has started, including requests at the airport and/or at the point of destination.
Once a valid cancellation request is received, the customer will be refunded the full cost of the ticket.
The plan does not cover any additional purchases related to the ticket expenses (pre-selected seats, additional baggage, insurance packages, etc.). Such expenses will not be refunded.
For this plan, the refund will be issued within 15 days from the day of the request. The refund money will be transferred to the original form of payment.
The plan is considered used and non refundable in the case of full refunds being issued by the airline due to involuntary flight cancellation because of airline schedule changes, irregular operations or other Unforeseen Circumstances.

"Unforeseen circumstances" means any extraordinary event that can be described as any circumstance beyond the reasonable control of an airline. For example, but not as a limitation, hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems and security issues.

12. Payment

When You make a booking via Book with OMOZOM with partner company platform , You will need to provide us with the accurate credit or debit card details. By providing Your credit or debit card information, you authorize omozom , or a third party service provider of OMOZOM to charge You for the total amount of travel services. You may see multiple charges: “Fares” and “Taxes and Fees” for the travel services equally the Total Amount as quoted in your booking.

If We encounter any issues while processing Your payment, We will notify You. We will not be liable for any subsequent price increase as a result of payment failure. Any price increases are reviewed with and agreed upon by You before the booking will be made.

Neither omozom , any third party service provider nor Travel Supplier will be under any obligation to issue tickets before the payment process has been completed. You will receive Your booking confirmation and electronic invoice via email to the address You provided at the time of your booking.

13. Disputes

The dispute resolution methods arising from Your use of Book with OMOZOM will be settled via compulsory arbitration by the American Arbitration Association (“AAA”). By using the Website for Book with OMOZOM , You agree to the dispute resolution via AAA. These Terms & Conditions, and any dispute between You and the Company, shall be governed by the laws of the state of Connecticut without regard to principles of conflicts of law. You can decline agreeing to arbitrate by sending an arbitration opt out letter to omozomrs@gmail.com within thirty (30) days of first accepting these Terms & Conditions.

By accessing the Website to use Book with OMOZOM , you agree with the Terms & Conditions that we impose. We are not responsible for the fact that You have not thoroughly studied all that is stated in these Terms & Conditions.

Procedure for Resolution of Disputes.

Prior to initiating arbitration, We endeavor to solve the problem in the most economical and benevolent manner for all the parties involved. Respectively, You agree to solve any conflict or petition relating in any way to the Website, Book with OMOZOM , any interaction with our customer service agents, and any services and products furnished by Travel Suppliers by getting in touch with Our customer support.on WhatsApp

Credit Card Chargebacks.

You have the ability to dispute charges with credit card companies ("chargebacks"). If You have a question about a charge on your credit card statement, we encourage you to call customer support and the Travel Supplier prior to disputing a charge with Your credit card company to discuss any questions or concerns about the charges. We retain the right to cancel any travel reservation in the event of a chargeback related to that reservation.

By using Book with OMOZOM and partners companies to make a reservation with a Travel Supplier, You accept and agree to the relevant cancellation policy of that Travel Supplier. In all cases, the cancellation policy of each reservation is made available on our Website when you are making your booking. Please note that certain rates or special offers are not eligible for cancellation or change. OMOZOM its third party travel Suppliers deem the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims, including the right to recover costs of such chargeback claims from You:

Chargebacks resulting from non-cancellable reservations in the event that OMOZOM ’s third party service providers or the Travel Supplier cannot provide a refund, whether or not the reservation is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.
Chargebacks arising from the Travel Supplier’s satisfactory delivery of a product or service in a manner that’s consistent with the Travel Supplier’s product description but that You may no longer want or need.
Chargebacks resulting from force majeure or other circumstances (including the bankruptcy of the OMOZOM third party service providers or Travel Suppliers) that are beyond the control of or its affiliates.

14. Limitation of liability

All information contained on Our website is disseminated as is and without any guarantee of accuracy or being free from errors or omissions. We do not guarantee in any way the timeliness, accuracy or availability of information unless these are guaranteed by statute or other laws and international treaties. In no event, including, but not limited to negligence, will, OMOZOM including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Website, Book with OMOZOM and its contents (collectively the "Covered Parties"), be liable to any person or entity for any injury, loss, claim, damage or for any special, punitive, exemplary, direct, indirect, incidental, compensatory or consequential damages of any kind, regardless of whether are based on the contract, tort, negligence, offenses, strict liability or otherwise, arising out of or in any way related with the activities or business of our Company, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) the use, or inability to use, unauthorized use of, performance or non-performance of the Website or the services or materials on the Website or the reserved travel reservations through the call center, even if they are informed about the possibility of such damages; (iii) unauthorized access to or tampering with Your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the Website or any information, software, products, services, and related graphics obtained through the Website; (vi) any transactions entered into through this Website; (vii) any damages or viruses that may infect computer equipment or other property, or any loss of data, access, use or use of Your account browsing the Website, or downloading materials, data, text, images, videos, audio or other information from the Website or associated with any e-mail or links sent by omozom or its third party service providers; or (viii) damages otherwise arising out of the use of the Website, any delay or inability to use the Website, or any information, products, or services obtained through the Website.

In no case shall Our total liability, or that of our Travel Suppliers or third party service providers, exceed the total costs stipulated in the itinerary that generate such liability. Please note that claims or cause of action arising out of or in connection with Your access and use, or the purchase of products and / or services from the Website must be submitted within one hundred eighty (180) days from the date the purchase was completed. If legislation in force does not allow limits or exclusions regarding the liability for the harmed damages, so the ones indicated above may not apply in Your case. Your use of the Website will be at Your own risk. Our Company acts as an intermediary or as an agent for the products and services related to travel such as air transport, hotel accommodation, meals, travel insurance, car rentals, etc. .) and We are in no way responsible for the products and services of these Travel Suppliers.

The Travel Supplier that provides travel or other services on this Website via Book with OMOZOM or partner company are independent contractors and not agents or employees of OMOZOM , its third party service providers or omozom ’s Covered Parties. OMOZOM and Our subsidiaries are not responsible for the facts, errors, omissions, representations, guarantees, violations or negligence of such providers or for any personal injury, death, loss, accident, delay, material damage or other damages or expenses resulting from these Travel Suppliers. We have no liability and will not make any refund or accept responsibility for any damage in case of any delays, cancellations, overbooking, strike, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, force majeure or other causes beyond the Covered Parties’ direct control.

No Covered Party shall be responsible for any Service Provider's breach of warranty, nor for any other wrongdoing of a Service Provider (including any liability in tort), as to any products and/or services available through Book with OMOZOM and partner companies platform on the Website. No Covered Party shall be responsible for any Service Provider's failure to comply with these Terms & Conditions or with applicable federal, state, provincial and local law.

By using Our site, You hereby agree to the Terms & Conditions and you will not bring any legal proceedings against omozom , or its Covered Parties. Therefore, both omozom , its Covered Parties are not responsible for any loss or damage to the property or injury of any person caused by any defect, negligence or any other wrongful act of omission or any non-compliance by any kind.

Further, any inconvenience, loss of pleasure, mental suffering or other similar matter; any delayed departure, missed connections, replacement of accommodations, termination of service or changes in rates and charges; any cancellation or double reservation of reservations or tickets outside the reasonable control of OMOZOM and any claims of any kind arising out of or in connection with air transport or other transport services, products or other features performed (or not) or arising (or not) in connection with Your travels are not the responsibility or liability of OMOZOM and its Covered Parties. Additionally, OMOZOM is not responsible for any delays, cancellations or changes to the flight programs performed by the airlines. The limitations specified in these Terms & Conditions will survive and apply even if it is found that any limited remedy specified in these Terms & Conditions has failed to achieve its essential purpose. The limitations of liability provided in these Terms & Conditions to ensure the benefit of OMOZOM and its Covered Parties.

15. Force majeure

Any act or situation which is beyond Our control is known as a “Force Majeure” event. In such a circumstance, We are not liable for any failure to perform, or delay in performance of our obligations or contracts, for interruption of service directly or indirectly from acts of God.

No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party, as long as this failure or delay is the direct result of a Force Majeure event.

Any act, event, non-happening, omission or accident beyond Our control includes (but is not limited to):

Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
The acts, decrees, legislation, regulations or restrictions of any government.
Other causes, beyond our reasonable control.

We will use our reasonable endeavors to minimize any delay or issues caused by Force Majeure or to find a solution by which our obligations under these Terms & Conditions may be performed despite the Force Majeure event.

In case of Force Majeure Event: Your reservation MUST be cancelled prior to the scheduled departure date or You risk forfeiture of the value of the tickets and no refund, rebooking or rerouting option may apply. Your entire tickets will be lost. If You’ve already submitted a request for a refund, take note that your refund may take a little longer than normal to complete due to the sheer number of travelers that may be impacted by the same Force Majeure Event.

We are committed to follow the established policy and try to prescribe an alternative resolution that will suit both sides. Travel Suppliers might offer waivers to cancel, postpone trips or provide a refund to the passengers that might be accessible in case a specific flight that was affected is canceled. If You request any changes and/or modifications caused by force majeure circumstances (e.g. cancellation or modification), in addition to the terms and conditions of the Travel Supplier, our processing fees will apply.

Types of travel services You may be able to select when booking:

Cancel/Credit:

Allows You to cancel now and book new travel at a later date once You are ready to travel again. New dates must be within the Travel Suppliers’s requirements, which usually consist of a rebooking deadline or travel-must-commence-by date. These are typically one (1) year after the date of purchase. This is the preferred and faster option as per the Travel Supplier’s rules and policies, as not all Travel Suppliers allow for a refund option.

Change:

Some Travel Suppliers will waive their penalty fees to allow You to book new flights. New travel services are subject to the Travel Supplier’s restrictions and fare difference. Changes are only allowed for unused travel services. When You request to change your travel service with Us, We will handle fulfilling Your request with the Travel Supplier on Your behalf.

Flight tickets Hotel refund:

If You cannot change your travel services or dates, You may be entitled to a refund. Some Travel Suppliers allow some tickets to be refunded even if you purchased non-refundable tickets. Refunds are usually only available for unused travel services. When You request a refund with Us, We will cancel Your booking and will handle fulfilling Your request with the Travel Supplier on Your behalf.

We will provide refunds based on the circumstances of the case, and only when the following conditions are met:

(i) the Travel Supplier cancels or significantly changes a flight,
(ii) the Travel Supplier acknowledges that a consumer is entitled to a refund, and
(iii) passenger funds are possessed by omozom or omozom ’s third party service provider.

If these conditions aren't met, OMOZOM or its third party service provider will not make any refunds. In these cases, the obligation to provide a refund, according to DOT Enforcement Notices, belongs to the airlines, carriers or Travel Supplier.

IMPORTANT:

Our Company services are provided in full by our third party service providers, by services we mean processing any requests made by the Customer to cancel, change the flight or refund requests, so for these services offered by Our Company a separate reduced fee will be charged.
Our Company has no influence and therefore cannot be held liable for the outcome of the cancel/change/refund process, which is a total discretion of the Travel Supplier. Nevertheless, the fee paid to process your request, which is not the Travel Supplier's fee to cancel/change/refund the ticket, is a service provided by Our Company and cannot be returned or refunded to you, even if the outcome of the cancel/change/refund request is unsatisfactory to You.

16. Indemnification

You agree to indemnify, defend and hold Our Company its Covered Parties, associates, partners, business partners and/or their respective traders and any of their respective leaders, officers, directors, managers, employees and agents harmless from and against any third party declarations, causes of action, requests, reclamations, losses, injuries, fines, sanctions or other amounts of any kind, including legal and accounting expenses, arising from:

your exploitation of the Website or Book with OMOZOM on partner company platform
your infractions of laws or the rights of a third party; or
your alleged breach of these Terms & Conditions.

17. Related legislation

You should know that any travel in other countries to arrive at Your destination, most probably are subject to the Montreal Convention, or now to the Warsaw Convention and its amendments, also in particular cases can be regulated

18. Notice of contract terms of the travel supplier

An airline's individual terms and conditions, related rules, regulations and policies and any applicable costs will apply to Your travel on that airline.
If You use more than one airline for your travel the conditions, regulations and any applicable charges may apply to You for each airline.
The conditions, regulations and any applicable charges of each airline are, by this notice, incorporated into and made part of your contract of carriage.
The conditions may include, but are not restricted to:
1. Conditions and limits on the airline's responsibilities for the bodily wounds or death of passengers.
2. Application of the airline's conditions and limits of responsibilities to the acts of the businesses and people, associated with the airline, their supporters and representatives, including anyone, providing services or goods to the airline.
3. Claims, restrictions, including time limits by which passengers must file claims or bring legal actions against the airline.
4. Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the airline's right to refuse passengers access to the aircraft.
5. Rights of the airline and limits on the airline’s responsibilities for delay or failure to achieve a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the airline to notify passengers of the identity of the operating carrier or substituted aircraft.
6. Rights of the airline to refuse access to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
You can obtain more information about your contract of carriage, and find out how to request a copy, at places where tickets are sold. Many airlines also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the airline's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each airline all free of charge.
If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.

19. Prohibited items

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with Your carrier. Laws forbid the carriage of dangerous materials aboard aircraft in Your luggage or on Your person.

20. Travel insurance

Travel Insurance is available via Book with OMOZOM, to KAYAK from third party travel insurance carriers. OMOZOM does not provide, own or control any of the travel insurance carriers, and so those carriers are responsible for the insurance You may select to purchase. The travel insurance carrier’s terms and policies apply to Your travel insurance so You must agree to and understand those terms. Your interaction with any travel insurance carrier accessed via Book with OMOZOM is at Your own risk; omozom does not bear any responsibility should anything go wrong with your travel insurance.